Frequently Asked Questions

  • HOW DO I ACCESS MY PORTAL?

    Click “Client Portal” or click the button labeled “Client Portal” at the bottom of the page.

  • WHAT INSURANCES DO YOU ACCEPT?

    To see which insurances we accept, please go to the Services & Insurance Info page where they are listed.

  • HOW DO I CREATE A PORTAL?

    You cannot create your own portal. Your counselor must add you as a client in their Simple Practice account. To have this done, please fill out the right side of the  Contact Us page.

  • WHY CAN’T I HAVE THE SAME EMAIL FOR MULTIPLE CLIENT PORTALS?

    Simple Practice has been made aware of this issue and they’re currently working on a solution. While this is in process, some emails, for example, gmail, allow you to add a modifier. The modifier will “trick” the system into thinking the email is different while routing everything to the main email’s inbox.  (E.g. client@gmail.com, client+1@gmail.com, etc…) 

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